Nicky Servos, Bibas One’s A Meal
607 W. Gray St.
Houston, TX 77019
Dear Mr. Servos,
This is a follow-up letter that I wanted to write regarding our party that we held in the private room this past Friday, February 16. Although you and I spoke on the phone that night and agreed to a compromise, I don’t think you are aware of how truly upset I and my co-hosts are about what happened. This letter is an attempt to convey to you our distress, and to inform you of our future intentions.
To recap: we ordered food for 25 people. You apparently saw our e-vite that was sent to you by our mutual friend, Rozz Zamorano, that said 42 people were coming, and, bolstered by the waitress’ claim that she observed 34 people eating at the buffet, you ordered more food to be brought up to our party without notifying any of us. You then charged us for this extra food that we had not ordered because, as you told me on Friday, you didn’t want the restaurant to “look bad.” It was then that you and I came to the compromise that I and my co-hosts would pay for 29 people, which we did.
Mr. Servos, I can appreciate where you are coming from. You did not want our partygoers to show up and for there to be no more food for them. HOWEVER, this was not your party to throw; it was ours. My budget strictly allowed for 25 people to eat. Since you saw the e-vite, you will recall that we did not advertise dinner for all who showed. We described it as “Greek delicacies to sample.” Like I told you on Friday when we spoke, as far as I was concerned, the first 25 guests could eat. Anyone that arrived after that, they were on their own and they should be the ones feeling bad for coming late. I would also like to point out that of those 42 people who were supposedly coming to the party, several of them never showed up. So we didn’t pay attention to that number, and you certainly should not have. Additionally, the buffet dinner served at 8:20pm instead of 7pm and we were a little miffed about that as well.
I felt I was cordial when I spoke to you on Friday night. There were lots of people standing around listening to me as we spoke, and I did not want to cause a scene and put a black pallor over the fun festivities of the evening. But I want to let you know that I have been eating at Bibas for many, many years. I and my family members have celebrated birthdays and other events at Bibas many times and in the private room a few times. We all love and adore the “mean” waiter, John. But I will NEVER host another party there again based on what I feel was a sneaky, underhanded business move. What you did was not right and it was not fair to us, your customers. My co-hosts were also extremely disappointed in what you did to us and I’m quite certain you’ve lost their future business, as well. There were also several of our guests who heard what was going on, and I’m sure that did not make you look good, as you were hoping.
We have been hosting this Mardi Gras party for the past 7 years and we have partied at various Houston locations. I had been hoping that we might have finally found a home at the Bibas private room and I recommended Bibas as a potential permanent site to my co-hosts enthusiastically. Well, you were so worried about “looking bad”, now you have made me look bad. Finally, you put a permanent bad taste in my mouth for what was, until Friday, one of my favorite restaurants in Houston.
Regretfully,
[signed]
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